Returns Policy

UK & EU Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sadclownprintworks@gmail.com. Please note that returns will need to be sent to the following address: 

Mx Lou Hart

Sad Clown Printworks

PO Box Number 81572

LONDON

N2 2GW

If your return is accepted, we’ll generate a return shipping label, as well as instructions on how and where to send your package. The cost of return shipping will be taken from the refund total. Original shipping costs will not be refunded. Items sent back to us without first requesting a return will not be accepted.    

You can always contact us for any return question at sadclownprintworks@gmail.com.

International Returns (Excluding the EU)

We do not accept international returns unless there are special circumstances. In this case please contact us.

Damages and issues   
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please use the contact form below (on the Returns Policy page) to provide your name and order number. https://sadclownprintworks.com/pages/returns-policy

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sadclownprintworks@gmail.com.